Home / Privacy Policy
Last updated: June 2026. This policy explains how PureFlow (“we”, “us”, “our”) collects, uses and protects your personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
We may collect your name, email address, delivery address, phone number (if you provide it), order and subscription history, and information about how you use our website (via cookies and analytics). Payment card details are entered directly with our payment processor and are not stored by us.
We do not sell your personal information. We share it only with trusted service providers who help us run our business — including our payment processor (Stripe), shipping and fulfilment partners, and our email/CRM provider — and only as needed to provide our services, or where required by law. Some of these providers may store data overseas.
Payments are processed securely by Stripe. We do not see or store your full card details.
Our website uses cookies to keep your cart working, understand site usage and improve your experience. You can disable cookies in your browser, though some features may not work as well.
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including secure hosting and encrypted checkout.
You can ask us to access or correct the personal information we hold about you, or to delete it where appropriate. Contact us using the details below and we will respond within a reasonable time.
If you have a privacy concern, please contact us first and we will do our best to resolve it. You may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
PureFlow — Brisbane, Australia
Email: info@pureflowfilter.com.au
This is a general privacy policy provided for convenience. We recommend having it reviewed to ensure it fully suits your business and obligations.